Voice agents
AI that holds a spoken conversation: it listens, thinks and answers in a natural voice, so it can book, answer or support callers on the phone.
Why it matters
Businesses are adding them to phone lines, and people who can build and test one are in demand.
Want to build one? Follow the voice agent playbook, which takes you from a phone call to a safe, tested agent in eight steps.
More on the radar
Model Context Protocol (MCP)
MCP is an open standard that lets AI apps connect to tools and data in one common way, so nobody has to build a custom link for every app and tool pair.
Agentic AI
Agentic AI plans and takes steps on its own, using tools, instead of only answering one question at a time. It can search, decide, act and check its work.
Context engineering
The skill of choosing what a model sees for a task: the instructions, the right documents, the memory and the tool results, and leaving out the rest.